Refund Policy

Last Updated: July 29, 2026

🇨🇦 Canada — eTA

Our Commitment

We are committed to providing a reliable, swift, and transparent visa facilitation service. This Refund Policy outlines the terms under which refunds may be issued for our eTA application services for Canada.

Scope of Refund — Service Fee Only

All refunds under this policy apply exclusively to the service fee charged by Evisa2go.com. The government visa processing fee (7 CAD) submitted to Immigration, Refugees and Citizenship Canada (IRCC) is strictly non-refundable once it has been submitted to the government portal, regardless of the outcome of the visa application.

The only exception is Denial Protection: when purchased, the full order amount — including both the service fee and the government fee — is refunded if the visa is rejected.

General Refund Conditions

  • 1This Refund Policy is subject to change from time to time. Any updates or amendments will be published on our website and will become effective upon notice. If you do not agree with any revised version of this Refund Policy, you should discontinue using our services. Continued use of our services following the publication of changes constitutes your acceptance of the updated Refund Policy.
  • 2Refunds are available only for services that have been paid for and meet the eligibility criteria outlined in this policy.
  • 3Refund requests will be reviewed on a case-by-case basis and are subject to the Refund Eligibility Criteria. We reserve the right to decline any refund request that does not meet these requirements.
  • 4A service is considered delivered once personal data processing has commenced. Processing begins as soon as all required documents and information have been submitted for visa application purposes.

Refund Process

Request Procedure

To request a refund, please complete and submit the Contact Us form on our website and select "Refund & Cancellation" as the subject of your inquiry.

Required Information

Refund requests must be submitted from the same email address used to register the visa application and must include:

  • Order number
  • Reason for the refund request
  • Supporting documents or evidence, where applicable

Processing Time

Approved refund requests will generally be processed within 5–7 business days. This period applies to our internal review and processing only and does not include the time required by your bank or payment provider to complete the refund transaction.

Acknowledgment

Upon receipt of your refund request, we will send an acknowledgment email confirming that your request is under review.

Receiving Your Refund

Approved refunds will be issued using the original payment method used for the purchase.

For payments made by credit or debit card, the time required for the refunded amount to appear in your account will depend on your card issuer or financial institution. However, the refund should be completed within thirty (30) calendar days from the date the refund is processed by us.

Refund Eligibility Criteria

Eligible Refund or Cancellation Requests

Refunds or cancellations may be granted in the following circumstances:

  • Supporting documents have not been submitted and visa processing has not commenced.
  • The service has been canceled, suspended, or withdrawn by us.
  • A customer has been charged more than once for the same service due to a billing or payment error.

Non-Eligible Refund or Cancellation Requests

Refunds or cancellations will generally not be granted in the following circumstances:

  • The application has already entered processing, meaning supporting documents have been submitted and work on the application has begun.
  • An application is initiated online but the applicant fails to complete and submit the required visa application form.
  • The application is incomplete or does not meet the submission requirements outlined in our guidelines.

Once processing has commenced, orders become non-refundable for reasons including, but not limited to:

  • The applicant decides not to proceed with the visa application for any reason.
  • Incorrect, inaccurate, or incomplete information is provided during the application process. Applicants are solely responsible for ensuring that all information submitted is accurate, including travel dates and personal details. We are not responsible for visas issued incorrectly or visa refusals resulting from inaccurate information provided by the applicant.

Special Cases

Visa Approval Decisions

Visa issuance and approval are solely at the discretion of the relevant government authorities.

We are not responsible for any delay, denial, cancellation, or change in visa outcomes resulting from governmental decisions, policy changes, administrative procedures, or other circumstances beyond our control.

No refund will be provided for standard visa processing services where delays occur due to government actions, changes in regulations, or modifications to processing procedures. We shall not be liable for any direct, indirect, incidental, or consequential losses arising from such delays.

Processing Time Guarantee for Urgent Services

For customers who purchase an urgent processing service, we endeavor to complete the application within the estimated processing timeframe displayed at the time of purchase.

If we fail to meet the stated processing timeframe due to reasons within our control, we may offer a partial refund of the urgent processing fee. Any refund amount will be determined based on the circumstances of the delay and in accordance with this Refund Policy.

Visa Application Rejection

If a visa application is denied by the government authority of Canada, the applicant may be eligible for a 50% refund of the service fee.

Applicants who wish to receive a 100% refund in the event of a visa rejection may purchase Denial Protection for an additional fee of USD 25 at the time of application. When Denial Protection is purchased, the applicant is entitled to a full refund of the order amount if the visa application is rejected by the government for any reason.

All refund requests related to visa rejections remain subject to review and approval in accordance with this Refund Policy and the specific circumstances of each case.

Note: The 50% partial refund applies only to the service fee. The government fee is non-refundable. Only Denial Protection provides a full refund including the government fee.

Chargebacks

Before initiating a chargeback or payment dispute with your bank, credit card issuer, or payment provider, we encourage you to contact us first through our online support channels so that we may attempt to resolve the issue directly.

Initiating a chargeback without first providing us with an opportunity to investigate and resolve the matter may delay the resolution process.

Contact Information

For questions regarding this Refund Policy or to submit a refund request, please contact us:

Hotline: +1 (234) 255-5250
Website: evisa2go.com
Email: support@evisa2go.com

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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